Frequently Asked Questions
Q: How long will it take to receive my order?
A: All orders are shipped within 1 business day of your completed order. We ship via USPS and offer a few options depending on the size of your order:
– Priority Mail (1-3 business days)
– First Class Mail (2-4 business days)
We’re located in Ohio, so the closer you are to the Buckeye state, the faster you’ll receive your order! Note that orders paying via check will not be shipped until payment is received.
Q: Why does shipping cost almost as much as the book?
A: This is the case for single orders and it drives us crazy. We’re working to find alternative solutions for shipping, but this is the most cost-effective method we’ve found so far. The good news is that orders up to 5 books usually cost the same as a single book order. That’s why we recommend ordering for your section (or your entire band)!
Q: What is the size of the book?
A: The dotbooks are roughly 4.25″ x 5.5″ .
Q: How many sets can fit in the dotbook?
A: The dotbook comes with enough room for 120 sets (60 pages front and back).
Q: Do you offer discounts for bulk orders?
A: Yes! We believe the dotbook works best when the whole ensemble utilizes them, so we will offer discounts for bulk orders. Please contact us at firstname.lastname@example.org for more information about our discounts.
Q: What forms of payment do you accept?
A: You can pay via credit card directly on our website, via PayPal, check or money order. Checks should be made payable to MarchingDotBook.com and sent to Marching DotBook 211 E. Schrock Rd. Westerville, Ohio 43081. Orders will not be shipped until payment is received.
Q: Do you accept purchase orders?
A: Yes! Once we have a PO number, we will fill and ship your order. Contact us at email@example.com to set up a bulk order.
Q: How can I track my order?
A: You will receive an email with your USPS tracking number once your order ships.
Q: What is your refund policy?
A: If your dotbook has not shipped, contact us at firstname.lastname@example.org and we can issue a refund. We cannot issue a refund for any dotbook that has been used.
Q: What if the dotbook gets damaged during shipping?
A: If you suspect any shipping damage when you receive your dotbook, please contact us immediately at email@example.com and save all shipping and packing material.
Q: How do I cancel my order?
A: You can cancel your order by contacting us at firstname.lastname@example.org. Once your order has shipped, the order is no longer editable and you will need to return the unused dotbook to
Marching DotBook 211 E. Schrock Rd. Westerville, Ohio 43081 and then we will process your refund.
Q: How do I use a coupon?
A: After adding items to your cart, type in your coupon code in the gray box and click “apply coupon”.
Q: I tried to contact you in your online chat but no one answered.
A: We do our best to answer questions as quickly as possible. If the live chat is turned off, it will indicate “offline” in the top left corner and we will receive an email with your questions and/or concerns. We will respond within one business day.